All Klinik therapists have undergone specific training in their specialised fields. Our skincare therapists have received advanced training at the world’s leading postgraduate training facilities – The International Dermal Institute, specialists in their field; they provide a unparalleled level of expertise.

Business hours

Monday – CLOSED
Tuesday 10am – 5.00pm
Wednesday 10am – 6pm
Thursday 10am – 6pm
Friday 10am – 5pm
Saturday 10am – 4.00pm
Sunday CLOSED

Please note Opening and Closing times may vary from website.

Christmas Opening 2024

Saturday 21st Dec * 10am to 4pm

Sunday 22nd and Monday 23rd Dec * CLOSED

Tuesday 24th Dec * 10am to 2pm

Wednesday 25th and Thursday 26th * CLOSED

Friday 27th Dec * 10am to 4pm

Saturday 28th Dec * 10am to 1pm

Sunday 29th, Monday 30th, Tuesday 31st, Wednesday 1st Jan and Thursday 2nd Jan * CLOSED

Preparing for your appointment and consultation process

We offer you a complimentary skin analysis with every Skin Care Treatment. Which will allow us to advise you on the best treatment for your needs and on your Home Skin Programme.

Arrival

We ask that you arrive 15 minutes prior to your appointment so that we can check you into the salon and fill out your consultation forms. Towels, robes and slippers are provided for your use. In order that you benefit fully from your relaxation time with us and as a courtesy to other clients, we ask for mobile phones  to be switched off or on silent in the salon. Complimentary drinks are provided together with treatment and product reading material.

Mail order

We can organise same day postage of your products or Gift Certificate. Please have your credit card details ready for convenience and note that postage and packing fee will be charged. We would be happy to help you design a perfect gift package for that special someone. Please see a member of our team for help.

Gift certificates

Give the ultimate gift of wellness.

Our Gift Certificates can be redeemed against treatments and products. These can be purchased from reception or by mail order. Our Gift Certificates are valid for 8 months from the date of issue and will not be redeemable thereafter.

Please note, certificates are identified with a unique number which details the value, purchased date and redeemed value to date, on our automated system. Certificates are untraceable without this number and cannot be redeemed against any product or treatment unless they are presented during payment. Klinik accepts no responsibility for lost certificates.

Booking and cancellation policy

Please note that ALL treatments are given an allotted time. When you book your appointment the time allocated has been given wholly to you for your treatment.

All treatments over 60 minutes in duration require full payment when booking is made to secure the appointment. Clients who wish to change or cancel an appointment, are kindly requested to provide 48 hours notice for a full refund to be available. Clients that miss or cancel their appointments without the required notice three times or more will unfortunately be required to make full payment at time of booking for all treatments booked regardless of treatment time. Amendments to booking times and treatments need 48 hours notice or full payment will be taken on the day.

If you have paid for your appointment in advance, including online, you will be required to give the full 48 hours notice for a full refund or to rearrange  your appointment to another time.

Lateness

We regret that it may be necessary to shorten the length of your treatment by the time you are late. If however you arrive more than 30 minutes late, we will treat this as a cancellation and charge for the treatment booked.

If your therapist has the time available to perform your full treatment if you do arrive late she will gladly be happy to continue the whole treatment. Please call us if you are running slightly late.

Payment

We accept all major credit cards including American Express [Amex].

We are unable to accept cheques and out of date gift certificates.

Prices and opening times are correct at the time of going to print but are subject to variation without notice.

All treatment times shown are an approximation and are subject to slight variation.